Have a question?
FREQUENTLY ASKED QUESTIONS
Please see below for answers to
common questions from customers
General Questions
What is REECESS, and what makes it different from a traditional spa or wellness center?
REECESS is the one and only Biohouse for Restoration -a modern bathhouse that combines advanced technology with ancient restorative practices. Unlike traditional spas, we focus on cellular rejuvenation, recovery, and longevity through scientifically backed therapies like PEMF, red light therapy, hyperbaric oxygen, cryotherapy, and more!
Do I need a membership to visit REECESS, or can I book individual services?
You don’t need a membership to visit; services can be booked individually. However, memberships offer exclusive benefits, priority booking, and unlimited access to select therapies.
What should I expect on my first visit?
Upon arrival, you’ll be guided through your experience, given an overview of the therapies, and provided with everything you need for your session. We recommend arriving 20 minutes early to settle in. Expect your restorative experience to be 2 to 3 hours, depending on your selection.
How early should I arrive before my scheduled session?
We recommend arriving at least 20 minutes before your appointment to check in, change, and prepare for your experience.
What should I bring with me?
We provide everything you need, including robes, towels, and slippers. Prior to your arrival, you will be emailed specific instructions on what to wear for your chosen restorative experience.
Is there a dress code for the experience?
For most experiences, we suggest comfortable but minimal athletic wear. If you plan on using the saunas and plunges, bring a swimsuit. Specific directions will be provided prior to your visit.
Do you offer packages or bundled experiences?
Yes, we offer curated retreats and packages designed to maximize benefits in a single visit.
Can I customize my wellness experience based on my needs?
Absolutely! With an exclusive membership you’re able to tailor your experience based on your goals, whether for relaxation, recovery, or performance enhancement.
Do you have gift cards or gift packages available?
Yes! We offer gift cards and curated experience packages that make perfect wellness gifts.
What is the cancellation or rescheduling policy?
A non-refundable deposit of $150 is required to schedule an appointment. Rescheduling requests made with less than 48 hours' notice will incur a fee. Cancellations or rescheduling requests made within the 48-hour window will incur a charge of 100% of the scheduled service.
Membership & Pricing
What are the benefits of a REECESS membership?
Memberships offer unlimited access to our BioThermal Spa, priority booking, and exclusive wellness experiences.
Can I pause or cancel my membership at any time?
Memberships require a commitment period and cannot be paused.
Do members get priority booking?
Yes, members receive priority access to reservations and exclusive event invitations.
Suitability & Safety
Are these therapies safe for everyone?
Most are safe, but some therapies may not be suitable for pregnant individuals, those with certain medical conditions, or those on specific medications.
Can I use the services if I’m pregnant?
Some therapies are safe, but we recommend consulting with your doctor before booking.
Are there any contraindications for people with medical conditions?
Yes, certain therapies may not be suitable for individuals with cardiovascular issues, epilepsy, or other medical concerns. Consult with us before booking.
Do I need a doctor’s approval for any of the services?
Most services don’t require approval, but certain conditions may require medical clearance.
Amenities
Do you have private changing rooms and lockers?
Yes, we provide secure lockers and private changing areas.
Are towels, robes, and toiletries provided?
Yes, everything you need is provided.
Is there a place to shower after my treatments?
Yes, we have fully equipped showers.
Do you offer food or refreshments?
Yes, we offer a curated selection of wellness beverages and light refreshments.
Is there parking available?
Yes, we have free designated parking for guests.